FAQ ~ Frequently Asked Questions

WHAT ARE STEM CELLS?

Stem Cells are biological cells that divide and differentiate into various specialized cell types, and self-renew to produce more stem cells. Stem cells are found in almost all the organs of the body and are named after their source: embryonic stem cells (ESCs), bone-marrow stem cells (BMSCs), adipose (from fat) stem cells (ASCs), etc. We call them Smart Cells because they form core building blocks of life besides exhibiting various functional properties.

NuGene’s patent-pending cutting edge stem cell technology utilizes human adipose stem cells (ASCs) derived biomolecules and growth factors which help improve the appearance of key signs of aging which include wrinkle, fine lines, dark spots, texture, and firmness.

WHY USE STEM CELLS GROWTH FACTORS IN THE NUGENE SKIN AND HAIR CARE SYSTEM?

Human skin is a living organ which performs dynamic activities such as growth, repair and maintenance. Even though our skin requires growth factors as key modulators of skin cell metabolism and function, their expression level decreases as we age. Importantly, the biomolecules delivered by ASCs are pure in nature and native in structure. These ASCs and products thereof are not recognized as foreign by the human body.

ARE THESE PRODUCTS SAFE?

All NuGene products are safe to use by either sex.  In addition to growth factors described above, the products also contain a propriety blend of antioxidants, natural extracts and peptides, all of which are compliant with both US and EU prohibited ingredients.  The products are cruelty-free (no animal testing) and free of parabens, sulfates, animal byproducts, hydroquinone, formaldehyde, SD alcohol, petroleum-derived ingredients, artificial colors, gluten, mineral oil, propylene glycol and phthalates.  Additionally, they are fragrance free.  The products are not recommended to be used by pregnant or lactating women.

WHAT ELSE IS IN NUGENE PRODUCTS?

NuGene skin care system utilizes active ingredients in the highest concentrations. In addition, our propriety and perfectly balanced blend of anti-oxidants, natural extracts and peptides work synergistically to improve signs of aging. Our skin care system is intended to improve skin texture, luminosity, hydration and appearance of fine lines. Similarly, our hair care system restores youthful look to the hair, prevents future hair loss, increases hydration, vibrancy and shine of hair besides smoothing coarse and damaged hair.

WHO SHOULD USE NUGENE PRODUCTS?

The NuGene skin and hair care system is beneficial for skin and hair of all ages and either sex. The products are not recommended to be used by pregnant or lactating women.

ARE GROWTH FACTORS THE SAME AS THE GROWTH HORMONE?

No! Growth hormone is a single protein for musculoskeletal growth. Growth factors are naturally occurring substances capable of performing various body functions, like maintaining the health of the skin and hair.

UNAUTHORIZED RESELLER WARNING

We are aware of non-authorized parties selling counterfeit NuGene on Amazon® and eBay®. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.

Please note that NuGene will not honor its 45-Day Money Back Guarantee for any products sold on Amazon® or eBay® by Non-Authorized Resellers. We recommend that you use caution in buying products from Non-Authorized Resellers as these products may be diluted, expired or counterfeit.